Do I need to get my own Defra API code?

You'll need an API code linked to your organisation to connect to Defra's Receipt of Waste API. We guide you through getting one and build the connection into your app as part of the process.

What if my drivers aren't techy?

The driver app is built for simplicity, with large buttons and a clear next-stop screen, and driver training is part of every build. Most drivers who've used a smartphone can be confident within a short session.

What happens if something goes wrong?

Ongoing support is included after go-live. If there's an outage or an issue with a submission, Defra's outage rule gives you a written record within 2 working days and a transfer to the service within 7 working days of the outage being resolved, and we help you manage that process.

How It Works: Digital Waste Tracking Made Easy

Digital waste tracking made easy is the whole point of what we do. We start by learning how your business runs today, whether that's paper notes in the cab or a spreadsheet in the office, then build a bespoke app around it, connect it to Defra's Receipt of Waste API, test it with your real loads and train your drivers and office team before you go live.

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Digital Waste Tracking Made Easy in Four Steps

Digital waste tracking made easy means four stages: we learn how your business works, build your bespoke app, connect it to Defra and train your team. You get one system that covers CRM, planning, drivers and compliance, and it's built for you rather than bought off a shelf.

Every step is designed around prepare for digital waste tracking without disrupting the jobs you already run. We work at your pace, with a clear plan for how to comply with digital waste tracking before any deadline affects you.

Step 1: We Learn How Your Business Works

We start with a discovery call to understand your sites, vehicles and the waste streams you handle. Then we arrange a site visit to see your operation first-hand, whether that's paper notes in the cab or a spreadsheet in the office.

From there we move into workflow mapping, setting out exactly how a job moves from booking to collection to reporting, so nothing gets missed when it goes digital.

Step 2: We Design and Build Your Bespoke App

We turn the workflow map into a working prototype, so you can see and test screens before we build the full app. Because it's bespoke to your business, the app matches how your office and drivers already work rather than forcing you into a generic template.

This is also where we set up the fields you'll need for compliance, including EWC codes, weights and the details Defra expects for each load.

Step 3: We Connect You to Defra and Test Everything

Your app connects to Defra's Receipt of Waste API using your Defra API code, so verified loads can be reported automatically. Before go-live we run Partner Acceptance Testing (PAT) with real-world data, checking that records are drafted, validated and submitted correctly.

This stage catches problems in a test environment, not on your first live load, which matters once reporting has to happen within 2 working days.

Step 4: We Train Your Team and Go Live

We provide driver training on the mobile app and office training on dispatch, reporting and records, so everyone is confident before go-live. Training is hands-on and uses your own jobs and vehicles, not generic examples.

Once your team is ready, we switch on reporting and your business starts recording and submitting loads for real.

After Launch: Support and Upgrades

Go-live isn't the end of the relationship. We provide ongoing support once your app is live, and because it's bespoke, we can add features as your business changes, such as new vehicles, sites or reporting needs.

This also covers future phases: digital waste tracking requirements extend to more waste businesses over time, and your app can be updated as those rules take effect.

Frequently Asked Questions

Timescales depend on how many sites and workflows we're mapping, but the four stages, discovery, build, Defra connection and testing, and training, run in sequence so you always know what's next. We'll give you a project timeline once we've completed the discovery call and site visit.

FeaturesDefra API IntegrationDigital waste tracking API integration built into your app. Loads are drafted, validated and sent to Defra automatically, well inside the 2-day deadline.Read more →CorePaper To DigitalPaperless waste management for small waste carriers. Swap paper notes for a simple bespoke app with digital WTNs, routes and Defra tracking. Easy switch.Read more →

We don't sell boxes of software. We build the app your business actually needs.

Book a free, no-obligation demo and talk it through with someone who understands commercial waste management.

Book a free demo