Automated Customer Reminders by SMS and Email
Automated customer reminders cut wasted trips by letting customers know when you're coming. Your app texts and emails a week before and the day before each collection with an arrival window, handles replies, and sends digital waste transfer notes as soon as the job's done.
How Automated Customer Reminders Work
Every wasted trip costs fuel, driver time and goodwill. Most are avoidable: the customer forgot, the bins were locked away, or nobody was there to open the gate. Automated customer reminders fix this by keeping customers informed without your office lifting a finger.
When a collection is scheduled, the app sends reminders by text and email at the times you choose. Each message is personalised with the customer's business name and an arrival window based on the planned route.
Reminders a Week Before and the Day Before
The standard set-up sends:
- A week before: a heads-up so the customer can plan, with a link or reply option to rearrange
- The day before: a reminder with the estimated arrival window
You can change the timing and wording, or add a "driver on the way" message on the day. After the collection, the customer can automatically receive their digital waste transfer note by email.
Two-Way SMS Replies
Customers can reply to your texts, and those replies come into the app against the right customer record, so your office sees them in one place. Common replies, like "please come next week" or "the gate code is 1234", can be handled quickly without phone calls.
Personalised Bulk Campaigns
Need to tell customers about price changes, holiday schedules or new services? Send personalised bulk texts and emails to filtered groups, such as everyone overdue for a collection or all customers in a postcode area. Messages use templates with personal details such as the business name and last collection date.
Protecting Customers from Over-Messaging
Messaging customers too often damages relationships. The app has built-in safeguards that stop the same customer being contacted repeatedly in a short period, for example within 7 days of their last message, unless you choose otherwise. Opt-outs are respected automatically.
Frequently Asked Questions
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